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Helpdesk & Support Management

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Make your customers realize that this solution works for you.

OMS SUPPLE - Helpdesk and Support programs offer support options for customers. The programs are designed to help companies with all solution issues. Plans include software updates, Internet communications and one-on-one phone support. A robust, fully featured help desk, Support, empowers you to easily deploy effective and efficient support to all your customers.
OMS SUPPLE - Support is uncomplicated to setup and effortless to scale. No more installs, updates, repairs or hardware upgrades. You focus on delighting your customers with stellar support and it will keep your data safe and secure. It provides you with a 360 degree view of your incidents, problems and change requests. It helps you automate and streamline your IT support processes so that you can respond and deliver.

Features

Customer Request Management
Knowledge Base
Standard Responses
Automatic Escalations
Escalation Rules
Task Recording
Billable and non-billable Tasks
Emails and Notices
Request Types

» C# Programming
» Web Designing using JSP, ASP.net, PHP
» Embedded software development for Smart Device
» Database design & consulting
» Application re-engineering and re-factoring

Prachi Computer & Communication allowed us flexibility in tailoring the software to service different types operations. Over the years, it’s been a comfort to know that quality IT support is just a call or an email away.